Terms of Service

Acceptable Use Policy

When using our website and services, you agree to:

• • Provide accurate and truthful information in all communications
• • Use the website for lawful purposes only
• • Respect the intellectual property rights of Tidal Metrics and others
• • Refrain from attempting to interfere with website functionality or security
• • Maintain the confidentiality of any sensitive information shared during service delivery

Prohibited Activities

You may not use our website or services to:

• • Transmit harmful code, viruses, or malicious software
• • Attempt unauthorized access to our systems or networks
• • Engage in automated scraping or data harvesting without permission
• • Misrepresent your identity or affiliation
• • Violate any applicable laws or regulations
• • Harass, abuse, or harm others

Access Requirements

To use our services, you must be at least 18 years old or the age of majority in your jurisdiction. If you're accessing our services on behalf of an organization, you represent that you have authority to bind that organization to these terms.

Fair Usage Guidelines

We ask that you use our website resources reasonably. Excessive automated requests, attempts to overwhelm our servers, or other activities that might impair service for others are not permitted. If we notice usage patterns that seem problematic, we'll reach out to discuss before taking any action.

Account Creation

Currently, our website doesn't require account creation for basic browsing. If we introduce account features in the future, you'll be responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.

Service Access

Access to our professional services is subject to mutual agreement. We reserve the right to decline service requests if we determine we're not the right fit for a particular project or if we have capacity constraints. This ensures we can deliver quality work to all clients we accept.

Account Suspension

We may suspend or terminate access to our services if you violate these terms, engage in fraudulent activity, or if we're required to do so by law. Where possible, we'll provide notice and an opportunity to resolve issues before taking such action.

Uptime and Maintenance

We strive to keep our website accessible and functional. However, there may be times when the site is unavailable due to maintenance, updates, or technical issues beyond our control. We'll try to schedule maintenance during off-peak hours when possible and provide advance notice for planned downtime.

Service Features

The specific services we offer may evolve over time based on client needs, market conditions, and our capabilities. We reserve the right to modify, add, or discontinue service offerings. Current service descriptions on our website reflect our present offerings but aren't guarantees of future availability.

Website Updates

We may update, modify, or change our website's features, content, or functionality at any time. While we aim to improve user experience with these changes, we're not liable for any inconvenience that modifications might cause. Significant changes to services you've already engaged will be communicated in advance.

Geographic Availability

While our website is accessible globally, we primarily provide services to organizations that can effectively collaborate with us given time zones and communication requirements. We may decline projects where we believe geographic or logistical factors would impair service quality.

Content Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of Tidal Metrics or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may view and use website content for personal, non-commercial purposes only.

User-Generated Content

If you submit information through contact forms or other communications, you grant us permission to use that information to respond to your inquiry and provide requested services. You retain ownership of any proprietary information you share, though you give us a license to use it for the purpose of delivering our services.

Service Deliverables

Ownership and usage rights for work products created as part of service engagements are defined in individual service agreements. Generally, clients receive ownership of deliverables they've commissioned, while we retain the right to use anonymized insights and methodologies for future work.

Trademark Notice

"Tidal Metrics" and associated branding elements are trademarks of our organization. You may not use these marks without our explicit written permission. Any unauthorized use may constitute trademark infringement.